Privacy policy

1. Controller

The party responsible for data processing on this website is:
Ismael Gomez, Raumfrei Leverkusen, Amselweg 12, 51373 Leverkusen, Germany.
Phone: +49 178 9358613, Email: info@raumfrei-leverkusen.de

2. General information

We process personal data only to the extent necessary to provide a functional website and our services. Processing is carried out in accordance with the General Data Protection Regulation (GDPR) and German data protection law.

3. Hosting

This website is hosted by an external service provider. The data collected on this website is stored on the host's servers. The host processes the data on our behalf under a data processing agreement pursuant to Art. 28 GDPR.
[Note: hosting with Infomaniak Network SA, Switzerland – please confirm the provider and server location and adjust this paragraph.]

4. Server log files

When you access the website, the host automatically collects information in so-called server log files that your browser transmits: browser type and version, operating system, referrer URL, host name of the accessing device, time of the server request and the IP address. This data is not merged with other data sources. The legal basis is Art. 6 (1) (f) GDPR (legitimate interest in the technically error-free presentation and security of the website).

5. Contact form and enquiries

If you send us an enquiry via the contact form, we process the data you provide:

• in the first step, your email address or phone number,
• optionally and voluntarily, further details such as your name, information about the property to be cleared (size, location, floor, contents), a possible removal destination, desired additional services and a preferred date.

We use this data solely to handle your enquiry and to prepare a quote. The legal basis is Art. 6 (1) (b) GDPR (pre-contractual measures) and, where you have consented, Art. 6 (1) (a) GDPR. You may withdraw your consent at any time.

The data is deleted as soon as it is no longer required for the purpose, at the latest upon expiry of statutory retention periods. If a contract is concluded, tax and commercial retention periods apply.

6. Technically necessary cookies

This website uses a technically necessary session cookie to protect the contact form against misuse (CSRF). This cookie contains no personal profiling data and is deleted at the end of the session. The legal basis is Art. 6 (1) (f) GDPR. No analytics, tracking or marketing cookies are used.

7. Your rights

You have the right at any time to information (Art. 15 GDPR), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20) and to object to processing (Art. 21). An informal message to the contact details above is sufficient to exercise these rights.

8. Right to lodge a complaint

You have the right to lodge a complaint with a data protection supervisory authority. The competent authority is the State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia (LDI NRW), Kavalleriestraße 2–4, 40213 Düsseldorf, Germany.

[Note: this text is a careful draft and does not constitute legal advice. Please have it reviewed by a lawyer / data protection specialist before publication.]